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eStatements
Holiday Trading Hours
Our branches and contact centre will be closed on public holidays and operate on reduced hours for the following dates:
Wednesday, 25 December 2024: CLOSED
Thursday, 26 December 2024: CLOSED
Friday, 27 December 2024: CLOSED
Monday, 30 December 2024: 10:00AM – 3:00PM
Tuesday, 31 December 2024: 10:00AM – 3:00PM
Wednesday, 1 January 2025: CLOSED
We will return to standard operating hours from Thursday, 2 January 2025.
Head Office
25 Pelican Street Surry Hills NSW Australia 2010
We’re available to chat! Call us on 132 267.
Available contact hours: Monday to Friday from 8:00am to 6:00pm AEDT.
Looking for something else?
Call 132 267
For international call
+61 2 9287 0888
Email Us
For all member banking or transaction account related enquiries please email info@borderbank.com.au
BSB 815 267
Border Bank has one BSB Number for all Branches (Service Centres) and accounts
Canberra (Police Bank)
Shop 2, 121 Marcus Clarke Street, Canberra ACT 2601
Operating hours:
Monday 9:30am to 4pm
Tuesday 9:30am to 4pm
Wednesday 10am to 4pm
Thursday 9:30am to 4pm
Friday 9:30 am to 4pm
Goulburn (Police Bank)
c/- Police Academy, McDermott Drive, Goulburn NSW 2580
Operating hours:
Monday 9:30am to 4pm
Tuesday 9:30am to 4pm
Wednesday 10am to 4pm
Thursday 9:30am to 4pm
Friday 9:30 am to 4pm
NOTE: Due to the NSW Police Force Academy restricting access to prevent the spread of COVID-19, our Goulburn Branch will only be accessible to members who have security clearance until further notice.
Melbourne
808 Bourke Street, Docklands, Melbourne VIC 3008
melbourne@borderbank.com.auOperating hours:
Tuesday and Thursday 10am to 2pm.
By Appointment Monday, Wednesday and Friday.
Or call 132 267 if you would like us to come to your workplace.
Please note: This Branch does not offer cash deposits or withdrawals. ATM facilities are available.
Narellan (Police Bank)
Shop 311A – Narellan Town Centre 326 Camden Valley Way, Narellan NSW 2567
narellan@borderbank.com.auOperating hours:
Monday 9:30am to 4pm
Tuesday 9:30am to 4pm
Wednesday 10am to 4pm
Thursday 9:30am to 4pm
Friday 9:30 am to 4pm
Newcastle (Police Bank)
24 Bolton Street, Newcastle NSW 2300
Operating hours:
Monday 9:30am to 4pm
Tuesday 9:30am to 4pm
Wednesday 10am to 4pm
Thursday 9:30am to 4pm
Friday 9:30 am to 4pm
Sydney (Police Bank)
S25 Pelican St, Surry Hills NSW 2010
Operating hours:
Monday 9:30am to 4pm
Tuesday 9:30am to 4pm
Wednesday 10am to 4pm
Thursday 9:30am to 4pm
Friday 9:30 am to 4pm
Wollongong (Police Bank)
76 Market Street, Wollongong NSW 2500
wollongong@borderbank.com.auOperating hours:
Monday 9:30am to 4pm
Tuesday 9:30am to 4pm
Wednesday 10am to 4pm
Thursday 9:30am to 4pm
Friday 9:30 am to 4pm
Complaints, Feedback and Compliments
Border Bank is committed to providing the highest level of quality in the products and services we offer to our members. Your feedback is always important and valuable to us, as it provides us the opportunity to review and improve our products and services. In the event that we fail to meet your expectations, or you are disappointed with a product or service we offer, we would like the opportunity to rectify your experience with us. We will always strive to provide the best service possible and in the event you’ve had a good experience with us, we would also like to hear your feedback.
Whilst we understand the frustration you may feel when a product or service fails to meet your expectations, your cooperation and assistance during the process will assist us in resolving your concern(s) as fairly and efficiently as possible.
How you can lodge a complaint or feedback/compliment
Submit a secure message on our website
Call our Contact Centre on 132 267
Download and mail
our form
